Syracuse Glass: Mastering complexity with FeneVision

Streamlining operations and enhancing customer service

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Executive summary

Syracuse Glass, a glass fabrication company based in Syracuse, New York, transformed its operations by implementing Cyncly's FeneVision ERP system.

This integration allowed Syracuse Glass to manage complex orders efficiently, streamline operations, and enhance customer service, supporting their growth and commitment to high-quality products.

Company facts

  • Industry: Glass fabrication
  • Founded: 1909
  • Headquarters: Syracuse, New York, USA
  • Specialization: Insulating glass, shower enclosures, all-glass storefronts, custom aluminum storefronts
  • Market reach: Within 250 miles of Syracuse

A man works in a warehouse filled with glass items

Why change was needed

Syracuse Glass needed a modern ERP system to manage the increasing complexity of their orders and improve efficiency.

Their previous system was outdated and lacked the capabilities to provide real-time data and comprehensive integration, hindering their ability to optimize operations and meet growing demand.

What benefits can you expect?

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Operational Efficiency: Streamlined production processes and improved real-time tracking across all stages.
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Improved Order Entry: Enhanced order entry process and real-time customer updates, improving customer satisfaction.
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Seamless Integration: Comprehensive integration with inventory management, accounting systems, and production machines.
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Enhanced Customer Service: Reduced errors and improved order accuracy, leading to increased customer loyalty.

A man is utilizing a tablet in a factory environment

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We liked FeneVision’s technology, but even more noteworthy are Cyncly’s people. They know how important their work is to our success. Because I’m convinced of their commitment to our industry, I believe this can be our last software system."

John Dwyer, President

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